Privacy policy

1. Use of Your Personal Information

Recognition Express Switzerland uses the personal information you have provided solely within the framework of the customer relationship you maintain with us.

Privacy is very important to us. Customer personal data will be treated confidentially in accordance with Swiss data protection legislation. We collect, store and process your data to the extent necessary to complete your purchase, provide our services, and fulfil our technical administration and marketing objectives.

Your personal data will only be passed on to third parties for credit verification purposes.

2. Reasons for Data Collection

Processing your personal information is necessary to fulfil our contractual obligations to you, provide our services, protect our legitimate interests and comply with regulatory obligations.

By using our site, you agree to the collection, storage, use and disclosure of your personal information as described in this privacy policy.

3. What Information Do We Collect?

We collect two types of data:

• Non-personal information: aggregated usage data and technical device information (browser type, operating system, language settings, access times, pages viewed, clicks, etc.).
• Personal information: geolocation data, IP address, unique device identifiers (MAC address, UUID), and information provided when completing a form on our site (name, email or postal address, etc.).

4. How Do We Receive Your Information?

Your personal information is collected:

• When you voluntarily provide your data by filling in a form on our site;
• When you use our site in connection with our services;
• From third-party providers, services and public registers (e.g. traffic analysis providers).

5. Use and Sharing of Information

We do not rent, sell or share user information with third parties except as described in this policy.

We may use the information to:

• Communicate with you about our services, provide technical information and respond to customer service queries;
• Keep you informed of updates and new services;
• Conduct statistical and analytical research to improve the site.

We may share personal information with trusted third-party providers for hosting, data storage, marketing or technical diagnostics. Disclosure may also occur when required by law or to prevent fraud and protect security.

6. User Rights

You may request to:

1. Receive confirmation of and access to your stored personal information;
2. Receive a copy of your data in a structured, machine-readable format;
3. Request correction of inaccurate information;
4. Request deletion of your information;
5. Object to the processing of your information;
6. Request restriction of processing;
7. Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at: info@recognition-express.ch

7. Data Retention

We will retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Retention periods are determined based on the type of information collected and the purpose of its collection.

8. Cookies

We use cookies and similar technologies on our site. A "cookie" is a small piece of information that a website assigns to your device when you visit. Cookies enable efficient navigation, activation of certain features, and storage of your preferences.

Types of cookies used:

• Session cookies: stored temporarily during your browsing session and deleted when you close the browser;
• Third-party cookies: set by external services (e.g. analytics companies) to monitor and analyse site access.

You can configure your browser to reject cookies, though certain site features may be affected as a result.

We use Google Analytics to analyse site usage and improve our services.

9. Server Log Files

Our hosting provider automatically collects and stores information in server log files. This data includes:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname
• Time of server request

This data cannot be attributed to identifiable individuals and is not combined with other data sources.

10. Contact Form

When you submit a request via the contact form, your contact details are stored for the purpose of processing the request and any follow-up questions. This data is not disclosed without your consent.

11. SSL Encryption

This site uses SSL encryption (HTTPS) to secure the transmission of confidential content. You can identify a secure connection by the padlock icon in your browser's address bar.

12. Collection of Information by Third Parties

This policy only covers the use and disclosure of information we collect from you. Different rules may apply to information you disclose to third-party sites. We encourage you to read the terms and privacy policies of each third party.

13. Security of Your Information

We place great importance on implementing and maintaining the security of our site and your information. While we implement reasonable protective measures, we cannot be held responsible for unauthorised access by malicious parties.

14. Data Transfer Outside the EEA

Some data recipients may be located outside the European Economic Area (EEA). In such cases, we transfer your data only in accordance with an adequate level of data protection as approved by the European Commission.

15. Newsletter and Marketing

We may use your personal information (name, email, phone number) to send you promotional content about our services. You may unsubscribe at any time; your address will then be removed from our marketing distribution lists.

16. Minors

Our site is not designed for use by minors. We do not knowingly collect personal information from children. If a parent discovers that their child has provided us with information without consent, please contact us at: info@recognition-express.ch

17. Updates to This Policy

We reserve the right to periodically modify this privacy policy. Material changes will take effect upon publication on the site. Your continued use of the site constitutes your acceptance of any changes.

18. Contact Us

For any questions regarding our site or the collection and use of your information, please contact us at: info@recognition-express.ch